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Return policy

At Pipes Bohemia, we are focused on pleasing you. After you receive the ordered items, please double check your order to ensure it is complete and you have received the correct items. We will be happy to replace any damaged items, assuming the comparable replacement is available, or provide you with full refund. Similarly, if you should receive a product other than the one you ordered, the correct product will be sent to you. Should there be any problem with our products, please be so kind and email us on reklamation@pipes.cz

Please note that since all our water pipes are hand-made and not machine produced, they may not be perfectly symetric. We can not accept slight defects in the shape or height. There may also be a slight difference in colours since each piece is the original and it is impossible to make two identical pieces.

- For your sales returns please always provide us with a copy of your invoice, payment receipt and the transport document.

- Shipping and handling is not refunable.

- All returned merchandise must be in new condition and must include all original packaging.

- Failure of following these terms will result in denial of a return or exchange

   

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